adds troubleshooting

README.md

@@ -4,9 +4,11 @@ The objective of this repo is to provide guidance on how to enroll in the EMERAL
 
 In order to enroll a project such as EMERALD, you need to follow the next steps:
 
-* register in git.code.tecnalia.com with orein
-* login to git.code.tecnalia.com
-* request access to the project responsible
+* [register in git.code.tecnalia.com with orein.](#register-in-gitcodetecnaliacom-with-orein)
+* [login to git.code.tecnalia.com](#login-to-gitcodetecnaliacom)
+* [request access to the project responsible](#request-access-to-the-project-responsible)
+
+We included a section for trouble shooting in case of sign-up or sign-in issues. [Trouble shooting](#trouble-shooting)
 
 ## Register in git.code.tecnalia.com with orein
 First of all you have to create an account in git.code.tecnalia.com so that you can be added latter to a project. In order to create an account:
@@ -99,7 +101,7 @@ That will drive you to the welcome page or the group page where you have clicked
 ## Request access to the project responsible
 
 There are two ways to request access to the project.
-- Send an email to a project owner https://git.code.tecnalia.com/groups/emerald/-/group_members
+- Send an email to a [project owner](https://git.code.tecnalia.com/groups/emerald/-/group_members)
 - Once you are logged in you can request access. Clicking the request access button.
 
 ![Request Access](.media/image22.png)
@@ -107,3 +109,80 @@ There are two ways to request access to the project.
 ## Trouble shooting
 
 In case of sign-up or sign-in issues contact project owners https://git.code.tecnalia.com/groups/emerald/-/group_members at tecnalia.
+
+- [Lost of Authenticator](#lost-of-authenticator)
+- [Lost of the recovery codes](#lost-of-the-recovery-codes)
+- [Lost of the password](#lost-of-the-password)
+- [Lost of authenticator and recovery codes](#lost-of-authenticator-and-recovery-codes)
+
+
+### Lost of Authenticator
+
+In case you have lost the authenticator access your configuration page in orein.
+
+![Orein login page with data](.media/image19.png)
+
+After login you can be asked for the 2FA code. Use a recovery code as you have not the authenticator.
+
+![2FA request](.media/image20.png)
+
+Once you are in
+
+![Welcome to gitlab](.media/image24.png)
+
+Go to the [account](https://git.code.tecnalia.com/-/profile/account) section in the profile menu.
+
+![Profile account](.media/image25.png)
+
+The configuration page you that bring you to the [2FA configuration](https://git.code.tecnalia.com/-/profile/two_factor_auth).
+
+![2FA configuration](.media/image26.png)
+
+In this case as described in the `Register a one-time password authenticator`you have to first to `Disable two-factor authentication` (1) and then register again.
+
+![2FA](.media/image06.png)
+
+Following the procedure shown in the [register in git.code.tecnalia.com with orein.](#register-in-gitcodetecnaliacom-with-orein) section. Do not forget to take note of the recovery codes.
+
+![2FA Success](.media/image27.png)
+
+### Lost of the recovery codes
+
+In case you have lost the recovery codes you can recover them from the the [2FA configuration](https://git.code.tecnalia.com/-/profile/two_factor_auth). 
+
+![2FA configuration](.media/image26.png)
+
+There you can `Regenerate recovery codes` (2) to create a new set of recovery codes.
+
+### Lost of the password
+
+In case you have lost the password you can reconfigure it from the Orein login page.
+
+![Orein login page](.media/image03.png)
+
+In this case you have to click on the `Forgot your password?` (6) link. This will request your email.
+
+![Request password recovery](.media/image28.png)
+
+![Forgot Password Confirmation](.media/image29.png)
+
+You will receive an email with a link to reset the password.
+
+![Reset mail](.media/image30.png)
+
+After you click on the link `here` you will be asked to set a new password.
+
+![Forward change form](.media/image31.png)
+
+From there, your request can be directly accepted.
+
+![Forward change form](.media/image32.png)
+
+From there, you will be forwarded to the login page. After login you can be asked for the 2FA code. In case you have lost the authenticator you can use the recovery codes.
+
+![2FA code request](.media/image33.png)
+
+
+### Lost of authenticator and recovery codes
+
+In case you have lost the authenticator and the recovery codes you can request a `2FA reset` to your account by contacting the [project owner](https://git.code.tecnalia.com/groups/emerald/-/group_members) at tecnalia.